The choice to concede the 2021 Ford F-150 our Best of 2021 honor was a consistent one among our editors — one that can’t be switched, and shouldn’t. Be that as it may, we concede we had a couple of questions when, only nine days and 242.2 miles into our standard year of possession and genuine testing, it began … misbehaving. We’re not aliens to supplanted motors and foul scents in our Best Of grant champs during our proprietorship, yet experiencing difficulty this soon certainly isn’t commonplace for another vehicle.
Adventitiously, it was after I’d been sitting in our F-150 Limited Hybrid for an hourlong video chat — conceptualizing all the incredible inclusion we could distribute over the coming year — that the actual truck chose to toss some more substance in our laps.
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Nine Days In, Three Malfunction Warnings
With the gathering over, I moved the transmission into Drive, and immediately my telephone lit up with different alarms from the FordPass application: “Glitch Indicator Lamp — Regulatory,” each said. The screens incorporate headings that can be extended to show What Is Happening subtleties, and the primary (linguistic mistake included) read, “The Powertrain Control Module has identified that the modules interior focal preparing unit (CPU) has experienced a blunder when running its self-checks.”
The subsequent alarm only read, “The Engine framework has recognized an issue.”
The third alarm clarified, “The product in the powertrain control module is defiled.”
Under the What Should I Do? heading, the application trained us to have the framework checked by an approved seller and gave a Find a Dealer catch to do as such.
On the off chance that our bookkeeping appears FordPass-substantial, it’s not by decision. Maybe conversely, the actual truck gave shockingly little data. While the application was setting prominent banners on my telephone, all I saw on the F-150 — notwithstanding its tremendous discretionary 12-inch touchscreen — was a little gleaming registration light image on the upper left-hand corner of the additionally immense 12-inch instrument board screen.
2021 Ford F-150
After I detail the remainder of our truck’s misconduct, I’ll give some more data about FordPass’ part in this interaction — and where it has succeeded and fizzled.
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Perhaps it was our involvement in vermin biting on our 2011 Chevrolet Volt’s wiring outfit: When strange things begin occurring, we search for ourselves. I discovered no critters, however I promptly saw a significant wiring tackle that wasn’t joined where it obviously should be.
2021 Ford F-150
The vendor would need to take a gander at it. I booked an assistance arrangement on Thursday for the next Monday so I could get a loaner vehicle. Friday morning, the registration light had killed, however I kept the arrangement. I was happy I had …
Controlling Assist Lost
On the Saturday before the arrangement, I far off began the F-150, and when I went out to drive it, it had heated up enough to be in electric mode. At the point when I endeavored to pull away, the guiding had no force help; I could go ahead and back, however the wheel acted like a non-crossover with its motor off. I betrayed once more, yet nothing changed. Just when I played with the driving modes, changing to one that set off the gas motor, did the guiding help kick in. Everything being equal, I at that point put around 100 miles on the truck that day without any issues.
The seller administration focus got our truck’s unpredictable tackle, inspected the codes and gave it the quick overview. Before the day finished, they returned it to me clarifying that it appeared to be a transient glitch and in these cases, there’s little they can do however clear the codes and expectation it doesn’t occur once more. But since the truck “is so new and one of a kind [a hybrid],” the assistance author said he revealed it to a Ford hotline in the event that they needed to follow up. They didn’t.
What was behind this? Was that wiring saddle free? A PC glitch? It’s a secret. Note that both of these glitches occurred after the truck had been far off begun and had sat sitting — once for 60 minutes (here and there, because of the crossover framework) and the second an ideal opportunity for the restricted far off start span. From that point forward, Cars.com editors have proceeded to far off start the truck during a time of subfreezing and freezing Chicago temperatures. Seven weeks have passed since the registration lights, and it hasn’t occurred once more.
More Alerts, With FordPass at work … Mostly
The FordPass cell phone application assumed a vital part in this cycle, as it has in making us aware of everything from low washer liquid to a security review (our specific truck was excluded). The alarms have additionally incorporated a Field Service Action to reflash a coordinated trailer hand-off module, a notice and forthcoming remote update fix in regards to a battery channel issue attached to the Zone Lighting highlight, and furthermore a comparative affirmation of issues between Sync 4 and Android telephones running Android Auto, be it wired or remote. We encountered the Android glitch and anticipate the guaranteed refreshes both to the F-150 and the cell phone application.
Where FordPass fizzled was in booking a help arrangement when I utilized the Find a Dealer button. The fruitful arrangement itemized above was really my second one at an alternate business, which I arranged through telephone after FordPass treated me terribly. Presently it tends to be told: After I squeezed the catch, the application consequently populated a structure with the right year, model and vehicle recognizable proof number (yet some unacceptable odometer mileage) for our truck and discovered a business in no time. The following screen requested the arrangement reason. The third showed a totally open help plan. I chose 8:55 the following morning.
The application had given me the alternative to demand a loaner vehicle and I’d even composed a note to get in touch with me if the loaner prerequisite would create setbacks. Shockingly, when I showed up, however my arrangement was on record, there was no loaner accessible and the shop was far busier than the application had proposed. The agent said he got no loaner demand and no notes got through the framework. It’s conceivable FordPass is essentially in front of sellers’ capacities, or possibly some of them.
Since I required a loaner, I needed to drop and reschedule with another business a couple of days after the fact, which I did via telephone no doubt.
Be that as it may, in general, FordPass has been one of the more powerful vehicle-tied telephone applications we’ve utilized, and we’ll be delving further into it for a future report, as we will with any further improvements with our F-150, both great and awful.